FAQ

Classes

I have an injury / physical challenge, can I still join the classes?

Yes, in most cases this is absolutely fine! Our teachers are trained to work with all kinds of bodies and with many common injuries.

Not sure if your injury or physical challenge could be a limitation for yoga or Pilates? Feel free to email your question to info@auroradeleeuw.com. Aurora will be happy to advise you on which classes might suit you best, or which variations we can offer during class.

I have an injury / physical challenge and I mentioned this in the intake form—are all teachers aware of it?

We always recommend letting the teacher know before class if you think your injury might affect the way you participate. If you practise regularly with the same teacher, chances are we’ll remember—but a little reminder (or a quick update) is always appreciated 😉.

Are you pregnant? Please always let your teacher know (even in the early stages). That way we can best look after your health and your baby’s.

What level are the classes?

Our classes are open to everyone—from beginners to experienced practitioners. The intensity of each class can vary, and you’ll find this listed in the schedule. If there’s no specific mention, the class is accessible to all levels.

Is there a minimum number of sign-ups required for a class to go ahead?

Yes, classes at MyAuroraYoga will run with a minimum of 2 participants. If you’re the only one signed up, you’ll automatically receive an email from our system letting you know the class has been cancelled—the evening before (for a morning class) or in the morning (for an evening class). Any credits used will be returned to your account automatically.

I can’t log into my account, what should I do?

If you’re having trouble logging in to book a class, please check that you’re loggin in in the right system. The online platform for MyAuroraYoga (where you’ll find the online studio and online courses) is a separate system from the booking system for the Voorschoten studio.

To log in for the studio in Voorschoten: log in via Supersaas. Forgotten your password? You can request a new one by clicking “forgot password” on the login page.

To log in for the online studio or online courses: you can log in directly through our own website.

Important: Do you have a membership? Memberships are managed via our website as well. After logging in, simply click on “my account” > “subscriptions” to manage your active memberships.

We know using two different systems can be a little confusing—unfortunately, at the moment we don’t have the option (yet) to integrate them into one system.

Do you offer English spoken classes?

We offer several English spoken classes: you can recognise these classes by the label (ENG) behind the classname. If nothing is mentioned, the class’ main language is Dutch.

However, all our Dutch teachers are fluent in English – so even if you’re not fluent in Dutch, you can still join the Dutch spoken classes (we will make sure that your personal adjustments and options are communicated with you in English).

Memberships and Class Cards

What’s the difference between a membership and a class card?

If you join us every week (or several times a week), a membership is the most cost-effective option. Please note: memberships are only available in limited numbers. If no memberships are currently available, or when we expand the number of spots, this will always be announced through our newsletter.

If you don’t come every week, or prefer a little more flexibility in when you practise, then a class card is the best choice.

I have a 1x or 2x per week membership, but I couldn’t make it this week—can I make up the class another week?

Yes, you can! We use a credit system. For example, with a 1x per week membership you’ll receive 5 credits per month. If you miss a week, you can carry that unused credit forward and use it another time within the following month.

Example 1: You have a 1x per week membership (5 credits per month). You attend 3 weeks in the month and miss the others. You carry your unused credits into the next month, giving you 7 credits. If you don’t use them all that month, the carried-over credits will expire, and the following period starts again with 5 credits.

Example 2: You have a 1x per week membership (5 credits per month). You attend 2 weeks once a week, skip a week, and then attend 3 times in the last week. You’ll still use up all your monthly credits within that month.

I want to buy a membership, but the price showing at checkout is lower than the listed price—why is that?

Our memberships are synchronised on the 1st of each month. This means that when you first purchase your membership, you may pay a reduced amount to cover only the remaining time in the current month.

When can I cancel my membership?

Memberships run for a minimum of 3 months. After this period, they can be cancelled monthly. Cancellations can be made via your account on our website.

I’ve bought a membership but I can’t book any classes yet—why not?

It can take up to 24 hours after purchasing for your credits to be added to your Supersaas account. Don’t have a Supersaas account yet? Please create one to access the studio schedule.

The reason it takes a little time is that credits are manually linked to your account behind the scenes.

Would you like to attend a class within 24 hours of purchasing? Check the schedule to see if there’s space available. If there is, you can simply join the class. Let the teacher know you’ve already purchased your membership but it hasn’t yet been activated—they’ll make a note and your class credits will be adjusted once the membership is linked.

Where can I see how many credits I have left?

Once logged in to Supersaas, click on “settings” (top right on desktop). A page called “edit your information” will appear. At the bottom you’ll see “credit” with the number of credits you currently have (this balance excludes credits already reserved for upcoming booked classes).

Cancellation Policy

I’ve booked a class but can no longer make it—until when can I cancel?

You can cancel a booked class yourself via your Supersaas account up to 4 hours before the class starts. When logged in, click on the schedule to see the classes you’re signed up for (recognisable by a green tick). Click on the class you wish to cancel, and your booking will appear. Then click the “paper & pencil” icon next to your name. A “change booking” window will open—click on the bin icon to cancel. Your booking will now be removed and the credit returned to your account (with the exception of unlimited memberships, since credits there are unlimited).

If you cancel less than 4 hours before the class, or if you don’t show up, the class will still be charged. For unlimited memberships: if you cancel too late or don’t show up three times, a €5 fee will apply.

Please note: During Aurora’s maternity leave, a temporary cancellation window applies: you can cancel your class up to 8 hours in advance (instead of 4).

The only exception is if the class has a waiting list and another participant can take your spot—this can be done up to 1 hour before the class starts.

For morning classes: If you can’t make it, we kindly ask that you cancel by 20:00 the evening before. This gives others the chance to book a place in time.

Do you have a question about our yoga studio in Voorschoten that isn’t listed here? Feel free to email us at info@auroradeleeuw.com.